The Receptionist Has More Power Than You Think

People tend to undervalue and underappreciate the role a Receptionist plays in an organization. For some reason, some people treat the Receptionist differently than they might a manager or an executive in the company. But when you come in for an interview – the Receptionist has a lot more power than you might think they do. Conventional wisdom tells us how important it is to make a good first impression - and the Receptionist is the first person at the company with which a candidate interacts. As a hiring manager, I ALWAYS ask our Receptionist what she thinks about a candidate she has met. Did they come in demanding coffee, speaking to her in a curt or rude manner that demonstrated an air of superiority? Or did they treat her with respect, asking her how her day is going and making pleasant small talk with her? The way someone interacts with her tells me a lot about the candidate and whether or not they would fit in with our culture.

Connections are the Key to Your Job Search

When it comes to job search, the old adage “it’s all in who you know” can really ring true. According to the Massachusetts Department of Labor and Workforce Development, 60 percent of job seekers find jobs with the help of their friends or relatives.

From my perspective as an employer, I highly value employee referrals and recommendations. As long as there is some experience fit for a position, an employee referral is a pretty much guaranteed interview for that candidate.

It’s no doubt then that using your network, the people to whom you are connected, is arguably the most important tool in your job search. The best web site for this, and I one I use on a daily basis, is LinkedIn.

LinkedIn is the largest professional social networking site on the net and is perhaps the best way for you to organize all of your personal and professional connections. The website is a perfect match for job search – you can, (and should)

• ASK your closest connections for professional and personal recommendations


• SEARCH jobs on LinkedIn’s job board


• JOIN job search groups organized by geography, industry, or both


• "FOLLOW" companies you are interested in to learn more about them

But the most important component of the site is its ability to show you to whom you are connected at various levels. Call it “three degrees of separation”; if you’re interested in Company XYZ – you can use this tool to find out if anyone you’re connected to is connected to anyone at that company, and can request an introduction to them.

Let’s use my profile as an example. I am connected to 471 people directly (1st level). Between my connections, their connections (2nd level), and their connection’s connections (3rd level), so on and so forth, I have over 4 million people in my LinkedIn network! How about that? Who knew I was so well connected? If you’re trying to get an interview with Triumvirate Environmental, chances are you know somebody, who knows somebody, who may know me!

One tip – don’t go trying to randomly connect to anyone and everyone – just like a traditional employee referral program – the referral is really only valuable if someone actually knows you. Blindly connecting to random people diminishes the real worth of your network.